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SSeerrvviiccee IInnffoorrmmaattiioonn
If service is required after checking the troubleshooting guide:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
•Model Number
•Serial Number
•Date of Purchase
•Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range
Corporation at (662) 451-4133 or write to:
VVIIKKIINNGG RRAANNGGEE CCOORRPPOORRAATTIIOONN
PPRREEFFEERRRREEDD SSEERRVVIICCEE
111 Front Street
Greenwood, Mississippi (MS) 38930 USA
Record the following information indicated below. You will need it if
service is ever required. The serial number and model number for your
refrigerator is located on the left wall of the the refrigerator section.
Model Number Serial Number
Date of Purchase Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
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TTrroouubblleesshhoooottiinngg
Performance problems are often minor and can be fixed without tools.
Listed in this chart are the most common problems consumers run into
with their appliances. Please read through this and see if it can solve
your problem before calling for service.
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Refrigerator will not Is the power cord plugged into a live
operate circuit with the proper voltage?
Has a household fuse blown or circuit breaker
tripped? Is the power switch in the ON
position?
Refrigerator makes See “Understanding the sounds you
unfamiliar sounds may hear” for descriptions of normal sounds
and what makes them.
Water in the defrost This is normal in hot, muggy weather. Make
pan sure the pan is level so it does not overflow.
Ice Maker will not Is the freezer cold enough to make ice? It
operate could take overnight for the freezer to reach
the proper temperature. Is the signal arm in
the ON (down) position? Is the water valve
turned on? Is water getting to the water
valve? Check water line for leaks.
Lights do not work Has a household fuse blown or circuit breaker
tripped? Is a bulb burned out?
Motor seems to run The motor naturally runs longer on hot days, if
too long the room is too warm, if a large amount of
food has been added, or if the doors are
opened often.
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