Viking E-1600-60A Spezifikationen PDF herunterladen (Seite 29)

Document On Demand (DOD): Enter this number at vikingelectronics.com for more product info (see page 3)

Viking Electronics, Inc. 2012

Service Observation, Telecom Recording Kit,

Beta Site Information

LM-24M Scanner

Now you can monitor, train, motivate, even assist your personnel or customer service staff without

disrupting the activity at their work station.

Each SO-24A Service Observation Unit lets you access 24 stations (up to 240 with 10 units) or

phone lines by dialing a two to four - digit code from any supervisory phone. Install additional

SO-24A’s for larger installations.

Station being monitored hears nothing; however, a supervisor can quickly enter the conversation by

dialing a “

”. A cassette recorder output permits selective recording by simply dialing a “9”.

Alternatively, all monitored conversations may be recorded.

The SO-24A is a valuable management tool for training new staff and improving performance of

current employees.

Power supply included

Add Silent Service Observation to Any Phone System

• Allows supervisors to silently monitor their employee’s

phones

• New station wiring not required for analog key or single

line phones

• Higher volume levels (adjustable)

• 24 station capacity can be expanded to 240 stations.

Each SO-24A added, provides an additional 24 stations.

•

Dial up code can be programmed to match the phone

system’s station or extension numbers.

• Call progress tones for observing supervisor

Important Features

• Connect one to ten SO-24As to an unused phone

system line input or to a dedicated single line phone

• Built-in “Talk Assist” feature

• Cables provided for external cassette recorder

• Can be configured for digital phones with SO-24 AK

•

Automatic gain control equalizes in and outbound

conversation levels

• Additional supervisors each require a parallel system

For remote access use

Viking Model RAD-AMP (Page 22)

Analog PABX, CO line

or FXS port

IFFANY

MIKE

CAROL

KEITH

Cord set for digital phone systems

The PTR-1 allows you to record:

1) All conversations on a particular

phone line.

2) Only conversations on your analog or digital

telephone set.

3) Only selected conversations (using the

recorder controls).

The PTR-1 is designed to work with

standard digital or tape recorders with built-in

VOX and ACG circuits.

PTR-1 Interface

Module

Modular Line

Cord

Recorder Audio

Cable

Handset

Adapter

Professional Telecom

Recording Kit

p to 24

stations

per SO-24A

Model

DOD #

SO-24 AK 819

Model

DOD #

SO-24A 690

Model

DOD #

PTR-1 438

OANNE

Supervisor Station(s)

DEVIN

What is a beta site?

A beta site is where a customer allows our products to be tested in the field prior to being released for production.

VIKING makes a practice of using beta sites to seek input on improvements in operations, installation or other

design parameters. They are useful in ensuring that the product is of the best quality before full production. It allows

the customer to be the first to try a new design or concept without waiting the usual pre-production lead-time of eight

to twelve weeks. For more information regarding beta sites call the beta site coordinator at 715-386-8861.

Q. How do I qualify to participate as a beta site?

A. Qualifications include being willing to evaluate the product for at least thirty days and communicate with

a VIKING technician regarding the application and performance of the unit. You must also be willing to

accept that VIKING may need to make changes in hardware or software.

Q. When would VIKING not use a beta site?

A. Occasionally, on custom designs or software, or if the customer time frame is too short to permit a

normal beta test. In that case the customer must take financial responsibility for problems or changes.

Q. Can I order beta units directly from VIKING?

A. Like all VIKING products, beta units must be ordered through our distributors.

Q. What if I decide to keep the product?

A. You are under no obligation to keep the product, but if you decide to do so, your distributor will bill

you directly

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